Casino Heroes Review

A name like Casino Heroes conjures up images of having to travel to exotic destinations to do battle with the forces of evil, and the great news is you can do exactly that at Casino Heroes – winning Hero Free Spins, Super Hero Free Spins, and Mega Hero Free Spins as you do so! Read our full overview of Casino Heroes and see what this brand has to offer to its new and registered players. Learn how to open an account. Check out the engaging plot of this brand and choose your casino hero. Compare the brand to other competitors, get a list of payments and see our fair casino rating. Casino Heroes has a great bonus system and there are cool new bonuses all the time, like the second deposit bonus of 100% up to €50 and the third deposit bonus of 50% up to €200. Visit the website for more information on the bonuses and don’t miss out on the special promotions.

They say not all heroes wear capes and you’ll find very few capes in this Casino Heroes review, unless you count Gandalf’s robes. The operator more than makes up for this with an interactive and beautifully designed website. Gamification is the main objective with an emphasis on storytelling not far behind. It combines the classic online operator with a video game-style user experience to enhance your gameplay. The two-time EGR award winner launched in 2014 and has been entertaining players with ‘Islands’ you can move around to challenge bosses, and the ability to choose a hero as your avatar. J.R.R Tolkien has certainly inspired the designers here with characters such as a dwarf named Dwalin and a wizard named Gandalf, who sports some very Dumbledore-esque traits, included in the avatar list amongst Indiana Jones, Yoda, Lara Croft and a Samurai.

This Casino Heroes review will, of course, go beyond the superhero selection. I like to focus on a few significant features in my reviews such as the game library, mobile and liveoffering. I then check out the software used, payment options, the customer service available and try to find out a few interesting things about the company itself. Pick your favourite hero and let’s begin our quest!

Casino Heroes’ Games Collection

This operator will unfortunately not be winning any points for ease of navigation on its website. Finding information about games and developers here was like pulling teeth and it seems the available information isn’t always kept up to date. The website does house a seriously good selection of games despite the clunky navigation, almost 700 in fact. The bulk of the game library is made up of slot games with a good range of table games, video poker and an enormous live dealer suite provided by Evolution Gaming and NetEnt. The slot games are provided by a good range of developers, although finding an exact list has proven to be very difficult. Included on the list at least are Push Gaming, Pragmatic Play, Thunderkick, Quickspin, Yggdrasil, Play’n GO, Playson and, of course, industry giant Microgaming. The Mahjong Exchange table game stands out as something a bit different alongside the regular table game selection. Fortunium, a new steampunk themed slot, Wild Swarm and Jumanji are among the many exciting new slot games available on the site, which is constantly being updated with new games and developers coming aboard.

The game lobby cannot be described as intuitively laid out and it may take you a lot of scrolling to find the game you’re looking for but at least this will give you the opportunity to see and appreciate the enormity of the selection. One thing I think should be standard in all online operators is free play mode on slot games, so players can make an informed decision before they spend their hard-earned money. This website only offers free play mode on slot games only if you are not logged in to a member account, meaning every time you want to try something out you must log out of your account and then back in again should you choose to wager your funds. From a user experience standpoint this can be a bit annoying. For a website that offers free play on all of its slot games, take a look at Grand Ivy.

Casino Heroes Live

Very new to this operator, the live gaming was launched at the end of May 2018. As with all good online operators, it has selected the industry’s finest live dealer game developers Evolution Gaming and NetEnt. If you have read any of my other reviews of websites using Evolution you will know that it is my favourite. With its own croupier training academy, you can be sure that its standards are high and uniform across the board – in all manner of live games. NetEnt is known for its ability to do it all and do it well, as a multi-award winner in slot provision. Its live dealers are also of a very high standard. It’s always nice to see more than one developer in a live offering so you can be sure that players are offered a large variety of games with diverse themes and dealers. All of your favourite live games are provided, from roulette to baccarat and poker, all with a wide range of dealers, themes and bet limits available. My favourite Dream Catcher money wheel game is also available, meaning I can give this live game offering my seal of approval.

A Heroic Mobile Option

One thing I like in a smartphone or tablet offering is a downloadable app. Casino Heroes mobile ticks this box although you will only be able to download the app if you have an iPhone or iPad and access to the App store. Android users miss out again in what is becoming an increasingly common issue with apps, they’re just not widely available for Android as Google has only recently let them in to the Google Play store. To make up for this, the website is fully optimised for mobile use and you can pin it to your device’s internet home screen for quick access. The website is intuitive, simple to use and available in five languages. Bonus spins can be transferred to your handheld device with a quick chat to customer service. The bonuses are also available for customers who prefer to take their slots to go. The gamified approach really sings on a handheld device, where marching your avatar hero through the islands fighting bosses feels similar to any of the best adventure games in the App store today.

Casino Heroes Bonus Bash

The Casino Heroes bonus welcome offer is a four-part deposit offer (or free spins offer), meaning you will have to make four separate deposits totalling £1,150 before you are eligible to receive the advertised amount of £400. The minimum deposit required to activate the promotion is £10, meaning if you would like to make smaller deposits you are still eligible for a little extra coin. Alternatively, you can deposit a total of £250 to receive 600 free spins on selected games. Normally, free spins are only redeemable on the same old pre-selected games like Starburst, but this time, the operator offers free spins on some of my favourite slot games. Yggdrasil’s innovative Jungle Books and the awesome Finn and the Swirly Spin from NetEnt are the highlights of this offer for me. Wagering requirements are something you should always pay attention to when considering an operator’s welcome bonus. In this case, the bonus must be wagered 40 times and funds will only begin to be wagered after any deposited funds have been wagered. This means that if you get an extra £50, you will need to wager a total of £2,000 to pass the wagering requirements! Not all games count towards wagering, so you need to be careful where you place your bets if you’re after that bonus. It’s best to stick to slot games which count 100% towards your wagering, while playing roulette is not so wise here as it only counts for 5%.

Rubies

Rubies are the currency of Heroville and can be traded in at the ‘Ruby Store’ for free spins. Rubies are earned by playing games, from promotions and by winning Boss Fights and finding Treasure Bags on your travels around the islands. This seems like a job for Indiana Jones, so I would suggest changing your Hero avatar to Indy if you’re in search of these gems. Rubies earned by playing games are yours to keep (at £75 a pop you’d expect them to be) while those earned in Boss Fights or found in Treasure Bags expire after a few weeks or months, so it’s always good to check the terms and conditions to make sure you don’t miss out!

Seasonal Islands

While there are already three exciting islands you can travel around: Treasure Island, Rock of Riches and Mythical Mountains, sometimes, as a promotion, new islands are added for a limited time. For example, for summer 2018, Heroville has grown to include Summer Island with 15 new bosses and hidden rewards. This island is only available on weekends.

A Secretive Software Selection

I must say I’ve never found it so difficult to determine which software developers an operator partners with before. Offering only a short list in the footer of its homepage, Casino Heroes occasionally announces the addition of a new developer on twitter but these are not added to the footer. No option to sort games by developer makes it almost impossible to create an accurate list. I do know that Yggdrasil, Push Gaming, Quickspin, Microgaming, Play’n GO, NetEnt, Playson, Evolution Gaming, Thunderkick, Pragmatic Play and Realistic Games are available here, but I cannot confirm whether these are all of the developers featured. See how these software developers compare to others in my best software assessment.In terms of web development, this gamified approach is promising, if a little lacklustre. The choice of heroes for your avatar is great, but there is little you can do with this character beyond reading about their abilities. It is interesting to note that it gave Gandalf a history that seems to be borrowed from Dumbledore – this hybrid sure sounds like a hero to me. I appreciate the efforts towards revolutionising online casinos and look forward to seeing how it takes this concept further in the future. If you’re looking for something just as high-tech but less secretive, have a look at the best new online casinos for operators with well-designed sites and great developer selections.

Not so Heroic Payment Options

A little bitmore bad news for this Casino Heroes review. Similarly to the software developer information, any questions you might have about payment options are not simply answered by a quick scan through the FAQ section, or any other section for that matter. After spending a little too much time investigating payment options, I have come away with little more knowledge than the following: debit cards Visa and Mastercard are accepted along with Trustly and e-wallets Skrill and Neteller. Listed in the footer of the home page are Zimpler andecoPayz along with the previously listed options, although when attempting to make a deposit these options were not available to me. I would not consider this a wide range of options though many of the most popular are covered, with the exception of PayPal. If PayPal is your preferred deposit method, I’d recommend looking at my review of PayPal friendly operators.

Company Details and Customer Service

Launched in 2014 under the name Casino Saga, the operator found itself being threatened with legal action by King.com, creators of a series of games named ‘saga’ including the popular Candy Crush saga, before opting to change to Casino Heroes UK. A much better name in my opinion. Founded by Georg Westin, former CTO of Betsafe and co-founder of Happy Bingo and Casumo, this operator is in experienced hands. Most recently the operator won the Casino Product of the Year award at the 2018 Global Gaming Awards.The Customer Service options are reasonably good with Live Chat provided by Zendesk and email available. It can be annoying when an operator does not offer phone support for problems that are not so easily explained via chat or for people who do not feel comfortable asking for support via computer. The FAQ section is quite comprehensive so I would recommend searching for relevant information there before reaching out.

Casino Heroes Review in Conclusion

This Casino Heroes review shows that the operator ticks all of the boxes of my tried and tested criteria, making it something I am willing to recommend to you, dear punter. The approach of gamification and a focus on storytelling takes the online experience to a new level, making for opportunities to play in between the games you choose to bet on. While I may be disappointed with the lack of capes, the inclusion of a wide variety of heroes to choose from is something special. Especially if you’re a Tolkien fan with the names Gandalf and Dwalin plucked straight from the pages of The Hobbit while Lara Croft and Indiana Jones were only given nicknames – perhaps a copyright issue? Either way, it’s giving you options if you’re looking for something a little different, making it easy to see why Hero Gaming was awarded the 2016 EGR Rising Star award.

• Heroic Efforts
• Unique Gamified Casino
• Varied Game Selection
• No Downloadable Android App

General Overview

Casino Heroes is a magnificent casino that was established in the year 2014 by Heroes Gaming Limited Casinos. It is a sister casino of Betser which is also run by the same group of individuals. This platform offers an assortment of slots and games from renowned software providers such as:

• NetEnt
• Quickspin
• Push Gaming
• Play’n Go
• Microgaming
• Betsoft
• Yggdrasil.

This casino is available through instant play which requires no download. All players must play directly on their browsers. Nevertheless, the casino has been optimized to deliver a seamless gaming experience on a range of computers through this format. Furthermore, it supports a number of languages to make it ideal for clients from multiple nations. These languages include English, Swedish, Finnish, German, and Norwegian.

Casino Heroes 20 Free Spins

Casino Heroes also has excellent playability on tablets and phones. It is compatible with iOS and Android devices as well as other operating systems like Windows and Blackberry. You will also have to play straight from your mobile browser while playing on mobile. This is a superb platform for gaming when stuck in traffic, bored in school or at work or when traveling for long distances. All you need is good Internet connectivity.

The Casino Heroes website has an attractive adventure island theme made using bold colors. It has awesome features like the Search and Filter which enhance the navigability of the site. You will certainly find your preferred games at ease.

Casino Heroes Games

This casino offers a great collection of games from top-class developers. The most intriguing part is the slots section which contains hundreds of slot titles. They range from the classic three reeled slots to modern video slots with diverse themes and gameplays. Some of the most prominent slots include Dead or Alive, Gonzo’s Quest, Twin Spin, Magic Portals, and many others.

The table games section is also full of exciting games. There are countless variations of Blackjack and Roulette available as well as other games like Red Dog, Caribbean Stud, Casino Hold’em, and Craps. You will also find several video poker games. The most popular variants are Jacks or Better, Tens or Better, Bonus Poker, and Deuces Wild.

Another set of thrilling games are the live dealer games. These games are provided by Evolution Gaming which is the biggest developer of live games. The tables available include Blackjack, Roulette, Casino Hold’em, and Baccarat. They can provide the ultimate online entertainment since you get to play against live dealers while in constant communication through live chat. It is the closest thing to the real gambling experience in land-based casinos.

Bonuses & Promotions

Casino Heroes has a bunch of lucrative bonuses and promotions that can provide an extra driving force to play. It all starts with a welcome deposit bonus of 100% up to €50 plus fifty free spins that can be used on Starburst. You will get ten free spins every day for five days. This is a cashable bonus with a twenty times wagering requirement. All new players who deposit a minimum of €10 are eligible.

There is an alternative option which is the extra spins offer. You can get up to three hundred free spins if you deposit €100 or above. The number of bonus spins depends on the amount of money you deposit. The minimum deposit of €10 earns you just 25 free spins while the maximum earns you three hundred.

The second deposit bonus is 100% up to €50 just like the first one, and it has similar terms. There is also an alternative to this one. You can opt for the extra spins bonus and get up to seventy-five bonus spins if you deposit €50 and above. However, the least deposit amount, €10, will only earn you fifteen bonus spins.

The winnings from the extra spins are treated as bonus money and have a forty time playthrough requirement. Hence, if you earn €100 from the extra spins, you have to wager €4000 before cashing out.

You can visit the Casino Heroes bonus section to find out the exact number of extra spins that you will get if you deposit a certain amount of cash. The extra spins are ideal for slot lovers while the money bonus is suitable for those who love other games also. Hence, you should always make the right decision. However, players from the restricted countries cannot register and get any of these bonuses.

Payment Information

Casino Heroes can offer a convenient real money gaming experience to residents of multiple countries. It only works in Euros which is a downside since some gamers will have to incur conversion charges. But, it accepts a number of payment methods to make it easy to carry out transactions with it. These options include the following:

Casino Heroes Reviews

• Bank Wire Transfer
• iDEAL
• PugglePay
• Neteller
• Fast Bank Transfer
• Skrill

Most of these methods can be used for making both deposits and withdrawals. You can select whichever deposit method since nearly all of them are completed instantly. However, you have to exercise caution when choosing a withdrawal method. This is because they have different withdrawal times. The e-wallets take about 24 hours, bank transfers require two to three days.

These withdrawal times are relatively fast compared to many other casinos, but the pending time ruins it all. There is a pending time of up to three days for verification of your withdrawal request. This drastically lengthens the overall withdrawal time making it inconveniencing.

Licenses

Casino Heroes is licensed by the UK Gambling Commission and the Malta Gaming Authority. These are the strictest regulatory authorities in the online gambling industry. This shows that the casino adheres to the required standards of safety, quality, and fairness. Consequently, it is trusted in several jurisdictions across the continents.

However, this casino is restricted in some countries due to various gambling laws that restrict online offshore gambling. They include the following: Australia, United States, China, Italy, Bosnia and Herzegovina, Hong Kong, Russia, and Malaysia.

Security and Fairness

Casino Heroes uses the latest SSL encryption to protect the personal and financial information of clients from cyber theft. This technology essentially distorts all kinds of information being transferred in and out of the site making it impossible for hackers to decode. It is the same tech used by other institutions handling such critical info. In addition, the casino utilizes firewalls to protect its databases.

Fairness is also a critical factor for any casino, and Casino Heroes upholds it. All the games are from reputable providers which adhere to the set standards of quality and fairness. Secondly, the casino is audited by independent labs to ensure that all its games are proven fair. Lastly, it holds licenses from strict bodies like UKGC and MGA. These bodies are known for their zero tolerance to any form of unfairness.

Play Heroes Game

Casino Heroes is a top tier gambling establishment that can result in an amazing gaming experience. It offers a wide section of games coupled with an awesome user experience. This is an ideal choice if you are searching for a quality platform.